FAQ

1.How long will it take?

The majority of the products listed on the Bollitopipe.it website will be in stock when your order is placed. We aim to despatch the items held in stock within 3 working days from receipt of your order. Bollitopipe.it will notify you by e-mail on the day your order is despatched. If you are ordering in the USA or other overseas territories, goods in stock should reach you within 5 working days of despatch.


2.How will I know that my order has been received?

As soon as you place your order, an automatic e-mail response will be generated and sent to you. This will notify you and confirm your order number. Please keep this e-mail in a safe place.


3.Order contract

No contract exists between you and Bollitopipe for the sale of any goods until Bollitopipe has received and accepted your order, and Bollitopipe has received payment in full. Once the payment has been received by Bollitopipe, there is a binding legal contract between us. By way of clarification, an acknowledgement of your order will be sent to you via email when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is confirmed and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.



4.Can i save the VAT if I live out of the European Community?

If you live outside the European Union you shop taxfree and thus save 20%.
The prices of the "new pipes" , "pipes and cigars accessories", "lighter" and of "workshop" on the site are include of Italian VAT.
If he is registered to the site he can purchase TAX FREE.
The prices that he will view after having registered will be always comprehensive of VAT, the VAT will be climbed you during the order.



5.How to register?

Registration on this e-commerce web-site is fast and easy. Your registration let You have Your personal account, verify the status of Your orders, have a personal mailing list for Your presents, know by e-mail our promotions.

To register, Please find " Create an Account" link on home page, otherwise You could put the products in Your cart, then You could make Your purchases.

After You have filled the registration form, our system will send to You a mail in confirmation of Your purchases.

At any rate You could visit our e-commerce web site without registration. However Your registration is NOT request to make purchases.


6.USD PRICES

The website reference prices are in EURO, prices in USD are approximate, to see the exact cost use the EURO currency. All transactions on the website are made in Euro.