Terms and Conditions

Identification

Business name :Tabaccheria Bollito
Website name :Bollitopipe
Manager :Giovanni Bollito
Head office :C.so Duca degli Abruzzi, 10 – 10129 – Torino - ITALY
Phone :011 5628586
E-mail :info @ bollitopipe.it
Homepage :www.bollitopipe.it
Orario :8h30-13h30 et 15h-20h
PI:IT04462710015

General terms and conditions acceptance

The following general terms and conditions determine the contractual relationship between Bollitopipe and the customer; both parties accept those general terms and conditions without any reserves.
The general terms and conditions prevail upon all other conditions except prerequisite written exemptions.

Products

All the items offered by Bollitopipe are available in our warehouse, except during accidental out of stock. Our items are handmade with natural raw material; there are always faint differences from one item to another.
Pictures cannot be considered as contractual descriptions of the items currently on sale.

delivery

The products are shipped according to the methods indicated on the Shipping Page

Payments

The payment methods available are listed on the Payments Page

Order

Automatically registered data are considered as proof of the nature, content and date of the order. Bollitopipe confirm acceptance of the order to the client thought the email address registered on the client profile. The sale is closed when the order confirmation is being sent to the customer. The client is responsible for providing accurate delivery information. La Pipe Rit cannot be held responsible in case of delivery difficulties due to a lack or due to missing information.

Price

Price is in Euros. The price displayed on the sheet article does not comprehend shipping costs. The price displayed on the order confirmation sheet is the last price. It includes VAT for Italy and European Union countries. These prices include the following element: item price, handling, packaging and conservation, shipping costs and commissiong.

Billing

The billed price is the price displayed on the order confirmation submitted by Bollitopipe. Online billing is possible by credit card only. The online billing procedure is done thanks to our bank securized servers, your details such as the credit card number, expiration date and validation code are immediately sent to our bank servers. No data are transiting through our own servers. Our bank is Banca Sella or PayPal. The order placed by the client is only considered as effective when the bank billing system give their authorisation. If the authorisation is not awarded, the order is cancelled and the client is notified by e-mail automatically.

Warranty & Return Policy

If for any reason the customer is not entirely satisfied with the products purchased, Tabaccheria Bollito will replace the products with others of the same value or refund his money. To make use of the Satisfaction or Money-Back Guarantee you only need to follow the instructions indicated. Send us a fax (+390115628586) or an e-mail (info@bollitopipe.it) within 10 days from receipt of the order, and explain the reason why you want to return the product. You should also indicate if you'd rather have the product replaced with another of the same value or have the money refunded. Return the product with the original packaging, accurately sealed to:

* Tabaccheria Bollito Corso Duca degli Abruzzi 10 10128 Torino (ITALY)
* info@bollitopipe.it
* Fax 011/5628586

If the products are returned due to our mistake (e.g. wrong delivery) the delivery cost will be at our charge. Within 7 days from receipt of the products returned, Tabaccheria Bollito will send the addressee the new products as a replacement, or, alternatively, the money will be refunded by means of not-negotiable check or bank transfer. If the addressee has to be refunded due to a mistake of our Tabaccheria Bollito, the delivery cost will be refunded, too.

Starting from the reception of the order, the client has a 14 days period of withdrawal. In case the customer wants to return one or all the items or and exchange, the items must be returned in mint condition in their original packaging along with all the potential accessories, leaflets and documents to the address below:

* Tabaccheria Bollito Corso Duca degli Abruzzi 10 10128 Torino (ITALY)
* info@bollitopipe.it
* Fax 011/5628586

Smoked pipes, used items and personalized items cannot be exchanged or refunded. The return costs are at the client expense. The client will be refunded within 14 days starting from the reception of the returned goods.

Litigation

The present general terms and conditions are liable to Italian law and the Italan version is the only authentic text.

Claims or disputes will always be received with attentive benevolence, the good faith being always presumed at the one who makes the effort to expose his situations. In the case of litigation, the client should first contact Bollitopipe to try and obtain an amicable solution. Otherwise, the Turin Tribunal is only capable, regardless of the location of the delivery and the accepted methods of payment.

Legal information

Please read our Privacy Policy carefully to understand our views and practices regarding your personal data. In compliance with art. 13 of Leg.Decr. no.196/2003, Tabaccheria Bollito (VAT Number:04462710015 ), with its legal headquarters inC.so Duca degli Abruzzi, 10 - Torino, Italy, is committed to safeguarding and respecting your privacy, ensuring that your personal information will be used respecting the principles of correctness, legality and transparency. Please check our Privacy Policy frequently to ensure that you are aware of any changes.This Privacy Policy sets out the basis on which any personal data we collect from you (Name, Contact information including telephone number and email address, Demographic information such as postcode), will be used by us.